Amazon Consulting
One Amazon Problem Is Eating Your Margin. Nobody Will Give You a Straight Answer.
An Amazon consultant looks at your own account and your own numbers, names the problem and tells you what to do about it. Run the fix yourself, or hand it to us.
We look at your account before any conversation about working together.
Partner certifications and verified client reviews
When Owners Call Us
Three Amazon problems that usually come with no straight answer.
You do not need to know which one you have. Describe what you are seeing and we will tell you where it is coming from.
Sales hold. Profit doesn't.
Referral fees, FBA fees, storage, returns, advertising and the adjustments nobody reconciles at month end, all growing faster than your sales. You cannot say which of your products are still profitable once everything is counted.
What we look at: the fee stack on each product, pricing and price wars, Vendor Central versus Seller Central economics, and whether Amazon is taking sales from your own website at a worse margin.
Ad spend climbs. Sales stay flat.
Every quarter the ad bill is higher and the revenue line is not. You are being told to spend your way out of it, with more campaigns, more coupons and more deals, and it is making a margin problem worse.
What we look at: Sponsored Products, Sponsored Brands, Sponsored Display and DSP, what each campaign actually returns, and whether the ads are buying sales you would have made anyway. Ongoing management lives on our Amazon advertising page.
A listing or account problem is blocking sales.
A UPC or catalog error, a variation that broke, a brand name change Amazon will not accept, a lost Buy Box, an inventory limit, a listing that went dark overnight. Seller Support keeps answering a different question than the one you asked.
What we look at: the catalog itself and the case history. For a deactivated listing or account, start with Amazon reinstatement. For hands-on catalog fixes, see Amazon troubleshooting.
What a Consultation Looks Like
We look at your account before anyone talks about working together.
Tell us what you are seeing
A short form: your store, the problem in your words, and what you have already tried. Then a 15-minute call about your business, not your marketing: where you are trying to go and what is in the way.
We look before we recommend anything
With access to your Seller Central or Vendor Central account (view-only is enough), a specialist in that kind of problem goes through your numbers, your catalog and your ad account before anyone proposes a fix.
You hear what we found, whether or not you hire us
What is wrong, what it is costing you and what to do about it, in your language. If the honest answer is that Amazon does not deserve more of your money right now, you will hear that too.
You decide what happens next
Run the fix with your own team, or have us run it. If you hand it over, you get one point of contact with a bench of Amazon specialists behind them, and no long-term contract.
Why It Never Got Fixed
Most Amazon accounts have one costly problem everyone works around.
An agency that only runs your ads only looks at the ad account. Seller Support answers the question it was trained on, not the one you asked. The forums guess. We call that problem the elephant: everyone can see the symptoms, and nobody has named it. Our free review of your Amazon account finds yours, in your own numbers, before you pay for anything.
You'll see what we find, whether or not you hire us.
Find Your ElephantWhat This Looks Like in Real Accounts
Amazon problems we have named and fixed.
Pet health supplements · Strategy and advertising
- Problem
- Stuck at about $2M a year with flat traffic, basic ad campaigns and rising competition.
- What changed
- A full account audit first, then listings, advertising and Buy Box protection rebuilt over 24 months.
- Result
- From about $2M to $4.4M a year on Amazon
Gardening products · Advertising
- Problem
- An enormous catalog, a small team, and Amazon sales lower than the product range should produce.
- What changed
- Category-based advertising across the catalog, with ad cost held under 20% of ad sales.
- Result
- 170% more Amazon sales in 9 weeks
Functional food and wellness · Account fix
- Problem
- A best-selling listing suddenly deactivated over a compliance flag, with sales and account health on the line.
- What changed
- A fast, compliant reinstatement case, then the listing rebuilt to stay within the rules.
- Result
- Listing reinstated, and 28% more conversions than before the suspension
Heritage consumer brand · Strategy
- Problem
- Over $2.1M a year selling to Amazon as a vendor, with Amazon pricing 100,000+ units at or below cost and no control over the brand.
- What changed
- A move from Vendor Central to Seller Central: products repriced to their real retail value, FBA logistics, new listings and a brand store.
- Result
- Unit margin restored from near zero, net profit up on a lower top line
“ScaledOn was highly recommended and they continually exceed our expectations. They saw the potential opportunity to take our Amazon brand from a 3rd party and sell directly ourselves at far higher sales volume and margin. Working with them meant we had the right tools, knowledge, and guidance to hit the ground running on Amazon. Our sales revenue is growing month over month, and we’re on track to hit over 7 figures in our first year.”
“We struggled to grow our brand on Amazon. ScaledOn identified opportunities and developed a long-term strategy to enhance our sales and brand awareness. As a seasonal brand, it was important to leverage the maximum during that particular period of the year. The ScaledOn team did a phenomenal job increasing our brand on Amazon and testing different strategies and tactics, adapting to our consumer behavior and marketplace trends. Our revenue increased 240% in just 2 years, keeping the advertising costs steady at an ACOS between 16 – 18%.”
Questions Owners Ask First
Before you ask for the review.
Do I have to hand over my Amazon account?
No. A consultation is advice on your account, not control of it. You keep control of the account and every decision.
What is the difference between a consultation and Amazon management?
A consultation answers a specific question: what is wrong and what to do about it. Management is us running the channel day to day: listings, advertising, account health and reporting. Many owners start with the first and move to the second once they have seen what we found. Management is described on our Amazon management page.
Do you work with Vendor Central as well as Seller Central?
Yes. Some of the costliest problems sit with brands that sell to Amazon as a vendor: no control over price, and a healthy revenue line hiding a loss on every unit. We will tell you if that is you.
My listing or account was suspended. Is this the right place?
Start with Amazon reinstatement, which is built for exactly that. A consultation is for the problem that comes after you are back online, or the one that got you suspended in the first place.
What does it cost?
The review of your account is free, and you see what we find whether or not you hire us. If the problem calls for ongoing work, Amazon management typically starts at $2,000 a month, with no long-term contracts.
Get a straight answer on the Amazon problem you have been working around.
Tell us what you are seeing. We look at your account, name the problem and show you what to do, before any conversation about working together.
If we don't see a path, we'll tell you that too.
See What's Holding Your Amazon Sales Back